Terms of Service

These Terms of Service (the “Terms”) are a binding agreement between you and Diojen Tech FZ-LLC, a free-zone company registered at VUPR0809 Compass Building, Al Hulaila Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates(“Duqqan,” “we,” “us”), and govern your access to and use of Duqqan at duqqan.app — the site builder, the owner panel, any generated sites and demos, and the order, payment and messaging tools your customers reach through them (together, the “Services”). By creating an account, generating a site, or otherwise using the Services, you agree to these Terms. If you do not agree, do not use the Services.

1. Our services

Duqqan helps businesses publish a site and take work through it. You provide information about your business; our AI selects a layout and writes the initial content, which you can edit and publish. Your customers can then order a service from that site — choosing from your catalogue, answering the questions that service needs, uploading required documents, and paying — and you manage those orders, and the messages about them, from your panel.

We are not a party to what you sell. Duqqan provides the software; the contract for the service itself is between you and your customer, and delivering it, pricing it and honouring it are yours. Payments are handled by the payment provider you connect and settle to youraccount — we do not hold your customers’ funds. The Services are not directed to anywhere their use would be illegal; you are responsible for complying with local laws where you use them.

2. Intellectual property rights

Duqqan — including the platform, the section component library, the software, the “Duqqan” name, and our logo (the “Marks”) — belongs to Diojen Tech FZ-LLC and is protected by intellectual-property law. We grant you a non-exclusive, non-transferable, revocable licence to access and use the Services while your account is in good standing, solely to run your own business website. You gain no rights in our software or Marks beyond that.

3. User representations

By using the Services, you represent and warrant that:

• the information you provide is true, accurate, and current;
• you are at least 18 and have the legal capacity to accept these Terms;
• if acting for a business, you are authorised to bind that business;
• you will not access the Services through automated or non-human means except via features we provide;
• you will not use the Services for any illegal or unauthorised purpose.

4. Your account

You register with your own email and a password you choose. We never email or ask for your password. You are responsible for keeping your credentials secure and for all activity under your account, and you agree to notify us promptly of any unauthorised use. We may remove or reclaim a username we consider inappropriate.

5. Demos

A demo is a private, time-limited preview of a generated site — typically available for seven (7) days and protected by an access code. A demo is not a published, public website and is not indexed by search engines. We may also generate a demo for a business from publicly available information and send a link by email; how we handle that information is described in our Privacy Policy.

6. Purchases and payment

Paid plans are billed through our payment processor, Stripe, in UAE Dirham (AED). You agree to provide current and complete purchase information and authorise us (via Stripe) to charge your chosen payment method for your plan and any applicable taxes. We never store your full card number. We may correct pricing errors and refuse or cancel an order if we suspect fraud or a breach of these Terms.

7. Subscriptions

Plans are offered on a recurring (monthly or yearly) basis and renew automatically until cancelled. You can cancel at any time from your account; cancellation takes effect at the end of the current billing period. Billing, renewals, cancellation, and refunds are governed by our Subscription & Refund Policy, which forms part of these Terms.

8. Prohibited activities

You may not use the Services for any purpose other than running your own business website, and you must follow our Acceptable Use Policy. In particular, you may not publish illegal, deceptive, infringing, or adult content; upload malware; scrape, overload, or interfere with the Services; reverse- engineer or resell the builder; or breach the rules of the providers we rely on. We may suspend or take down sites that breach these rules.

9. Your content and licence to us

You keep ownership of the content you put into Duqqan — your text, photos, branding, and business information (“Your Content”). You grant us a limited, worldwide, royalty-free licence to host, store, process, back up, and display Your Content solely to operate the Services for you. You are responsible for Your Content and warrant that you hold the rights to everything you upload or connect and that it does not infringe any rights or break the law.

10. AI-generated content

Duqqan generates text and selects layouts using AI based on your inputs and publicly available information about your business. AI output is provided “as is” and can contain mistakes. You must review generated content for accuracy before you publish it, and you are responsible for what your published site says. To the extent we hold any rights in the output generated for your site, we assign them to you so the content is yours to use.

11. Third-party websites and content

The Services may link to, or let you embed, third-party websites and content. We do not control, endorse, or take responsibility for them. Connecting your custom domain, linking out, or embedding third-party content is at your own risk and subject to those third parties’ own terms.

12. Services management

We may, but are not obliged to, monitor the Services for breaches of these Terms, take appropriate legal action, refuse or restrict access to content, and manage the Services to protect our rights and ensure they function properly.

13. Privacy

We care about your privacy. Our Privacy Policy explains how we collect and use information, and our Cookie Notice explains the cookies we use. By using the Services you agree to those terms.

14. Copyright and content complaints

We respect intellectual-property rights. If you believe content on a site we host infringes your copyright or other rights, email [email protected] with enough detail to identify the content and your rights. We will review and, where appropriate, remove the content or suspend the site.

15. Term and termination

These Terms apply while you use the Services. We may suspend or terminate your access — with or without notice — if you breach these Terms or do not pay. You may stop using the Services and cancel at any time. On termination, your site stops being served and Your Content is deleted in line with the retention schedule in our Privacy Policy; export anything you want to keep beforehand.

16. Modifications and interruptions

We may change, add to, or remove features of the Services at any time as Duqqan evolves, and we may interrupt the Services for maintenance or for reasons outside our control. We are not liable for any change, suspension, or downtime, and we do not guarantee that the Services will always be available.

17. Governing law

These Terms are governed by and construed under the laws of the United Arab Emirates. Diojen Tech FZ-LLC and you irrevocably agree that the courts of the United Arab Emirates have exclusive jurisdiction over any dispute arising in connection with these Terms, without prejudice to any mandatory rights you may have under applicable law.

18. Dispute resolution

Before starting any formal proceedings, you agree to try to resolve any dispute informally by contacting us at [email protected]; we will try to resolve it with you in good faith. Disputes that cannot be resolved informally are subject to the governing law and courts above.

19. Corrections

The Services may contain typographical errors, inaccuracies, or omissions, including in pricing and descriptions. We may correct these and update information at any time without prior notice.

20. Disclaimer

The Services are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties not expressly stated here, including fitness for a particular purpose and that AI-generated content will be accurate. See our Disclaimer for more.

21. Limitation of liability

To the fullest extent permitted by law, Diojen Tech FZ-LLC is not liable for any indirect, incidental, special, or consequential losses, or for lost profits, revenue, data, or goodwill. Our total liability for any claim relating to the Services is limited to the amount you paid us in the twelve (12) months before the claim arose. Nothing in these Terms limits liability that cannot be limited under applicable law.

22. Indemnification

You agree to defend, indemnify, and hold harmless Diojen Tech FZ-LLC from any claims, losses, and reasonable costs (including legal fees) arising from Your Content, your use of the Services, or your breach of these Terms.

23. User data

We maintain the data you store with us to run the Services, but you are responsible for keeping your own copies of Your Content. We are not liable for any loss or corruption of data, and you agree we have no liability to you for it beyond what these Terms provide.

24. Electronic communications and signatures

By using the Services you consent to receive communications from us electronically (by email or in-product notice) and agree that electronic agreements, notices, and records satisfy any legal requirement that such communications be in writing.

25. Miscellaneous

These Terms (with the policies they reference) are the entire agreement between you and us. We may assign our rights and obligations at any time, including in connection with a sale or transfer of the business; you may not assign yours without our consent. If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. Neither party is liable for delays or failures caused by events beyond its reasonable control (force majeure). Nothing here creates a partnership, joint venture, or agency between us, and there are no third-party beneficiaries.

26. WhatsApp Business Platform

This section applies only if you connect a WhatsApp Business number to Duqqan. It is in addition to the rest of these Terms, and it exists because we act as a Tech Provideron Meta’s WhatsApp Business Platform: we connect your number on your behalf, and Meta requires us to pass certain obligations on to you.

a. Your account, your customers. The WhatsApp Business Account and the number belong to you. You are the controller of the conversations between you and your customers; we process them on your instructions, as described in our Privacy Policy. Meta processes them as part of delivering WhatsApp.

b. Meta’s rules bind you too. You must comply with the WhatsApp Business Terms of Service, the WhatsApp Business Messaging Policy, and the WhatsApp Commerce Policy, each as Meta updates them, and with all laws applying to your messages — including those on unsolicited messaging and consumer protection. You must obtain the consent that applies before you message a person, keep a record of it, and honour an opt-out promptly. Duqqan is not a way to send unsolicited marketing.

c. What you may not do with the data.The information you receive through this feature — phone numbers, profile names, message content, and the identifiers that come with them (“Platform Data”) — may be used only to communicate with your own customers and to run your business with them. You may not:

• sell, license, rent, or purchase Platform Data;
• use it for advertising or ad targeting, to build advertising audiences, or transfer it to any ad network, data broker, or other monetisation service;
• transfer it to any third party except a service provider acting for you, under written terms at least as protective as these, and remaining responsible for what they do with it;
• use it to make eligibility decisions about a person — credit, insurance, employment, housing, education, or similar — or for surveillance;
• attempt to re-identify or de-anonymise data, combine it with data from another source in a way the person would not expect, or reverse-engineer any part of the platform;
• use it for any purpose other than the one it was given to you for.

d. Keep it safe, and delete it. You must protect Platform Data with appropriate security measures, keep it no longer than you need it, and delete it on request from the person concerned, from us, or from Meta — unless you are required by law to keep it. See Data Deletion for how deletion works on our side.

e. Suspension and termination. We may suspend or disconnect your WhatsApp connection immediately, with notice where practical, if you breach this section, if Meta requires it, or if leaving it running would put other customers at risk. Meta may itself restrict or terminate access to the platform, and may audit compliance. You can disconnect your number at any time from your panel.

f. What we do not promise.The WhatsApp Business Platform is Meta’s service, not ours. We do not control its availability, its pricing to us or to you, its template-approval decisions, or its policy changes, and we are not liable for them. If Meta withdraws or materially changes the platform, we may change or withdraw this feature under section 16.

27. Contact

Questions about these Terms? Email [email protected]. Diojen Tech FZ-LLC, VUPR0809 Compass Building, Al Hulaila Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates.